Senior Manager - Reconciliation

D360 Bank

Job Description The role is responsible for overseeing and managing the reconciliation process for all banking transactions, ensuring the accuracy and integrity of financial records related to customer accounts, deposits, withdrawals, payments, and other banking products. This role ensures that all internal and external systems are aligned, discrepancies are promptly identified and resolved, and compliance with banking regulations and internal controls is maintained. Responsibilities Develop and Job Description The role is responsible for overseeing and managing the reconciliation process for all banking transactions, ensuring the accuracy and integrity of financial records related to customer accounts, deposits, withdrawals, payments, and other banking products. This role ensures that all internal and external systems are aligned, discrepancies are promptly identified and resolved, and compliance with banking regulations and internal controls is maintained. Responsibilities Develop and implement the overall reconciliation strategy in alignment with the organization's financial objectives and regulatory requirements. Establish policies, controls, and best practices to ensure robust reconciliation processes across multiple financial systems and business units. Define KPIs and performance metrics to monitor efficiency, effectiveness, and compliance of reconciliation activities. Manage the reconciliation of all retail banking transactions, including but not limited to, deposits, withdrawals, card payments, ATM transactions, checks, and electronic transfers. Ensure that all transactions across customer accounts, internal ledgers, and external financial institutions (banks, payment processors) are reconciled accurately and within deadlines. Ensure the integrity and accuracy of daily, monthly, and quarterly reconciliations, ensuring alignment between various systems, including core banking systems, payment gateways, and third-party vendors. Identify discrepancies or variances between internal records and external financial data (e.g., bank statements, third-party systems) and take ownership of resolving these discrepancies in a timely manner. Investigate complex reconciliation issues and escalate unresolved matters to management or relevant stakeholders, providing recommendations for resolution. Oversee the reconciliation of bank accounts and cash transactions, ensuring that all deposits, withdrawals, and transfers are recorded and processed accurately. Collaborate with Treasury and Finance teams to ensure accurate reconciliation, cash flow management, and timely settlement of transactions. Ensure compliance with internal policies, procedures, and regulatory requirements (e.g., anti-money laundering, KYC, and financial crime prevention) in the reconciliation processes. Lead, mentor, and develop a high-performing reconciliation team, fostering a culture of accountability and continuous improvement. Define clear roles, responsibilities, and career development paths for team members. Ensure adequate training on systems, policies, and compliance requirements Perform any other duties assigned to by line manager related to the nature of the work Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations Qualifications Preferred Qualifications A tertiary-level qualification from an internationally/regionally recognized institution, preferably with a focus on Accounting, Business, or Finance Years & Nature of Experience Recommended to 5 to 7 years of equivalent experience where required competencies and experience has been demonstrated An experienced professional who is able to deliver on difficult technical tasks Has project implementation experience Is self-sufficient at work and could be given small project responsibility Has provided technical supervision to junior staff in the past Strong understanding of retail banking transactions, financial systems, and reconciliation processes In-depth knowledge of core banking systems, payment systems, and financial software (e.g., SAP, Oracle, Finastra). Expertise in bank account reconciliation, cash management, and financial reporting. Excellent analytical, problem-solving, and troubleshooting skills to resolve complex reconciliation issues. Technical Competencies Customer account operations Data Collection and Analysis Policy and Procedure Development Reconciliation Behavioral Competencies Communication Attention to detail Problem Solving About the Team The dynamic Operations & Customer Care team at D360 Bank stands as the vanguard of our unwavering dedication to providing unparalleled banking experiences. Armed with state-of-the-art technologies and streamlined processes, we guarantee seamless and scalable operations. Embrace the chance to join our esteemed team, where operational excellence and perpetual advancement are held in the highest regard. As a valued member, you will actively contribute to optimizing our operations, pioneering ingenious solutions to enhance efficiency and fuel exponential growth. Your ideas and expertise will shape the future of our customer-centric approach, ensuring that every interaction leaves a lasting impression.