Senior Manager
Qiddiya Investment Company
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Development of CX performance frameworks, KPIs, and investment plans.
- Align customer experience goals with strategic transport plans and capital projects
- Builds service design journey maps to inform decisions.
- Support service planning and network design with a focus on customer outcomes.
- Represent the voice of the customer in cross-departmental planning forums.
- Influencing Without Authority Aligns stakeholders and secures commitment across silos.
Qualifications & Experience:
Bachelor s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.
8+ years in transport customer experience or service planning; GCC experience highly regarded.
Strong background in project coordination, performance evaluation, and stakeholder management
Desired Candidate Profile
Bachelor s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.
8+ years in transport customer experience or service planning; GCC experience highly regarded.
Strong background in project coordination, performance evaluation, and stakeholder management
Company Industry
- Entertainment
- Recreation
- Theme Parks
Department / Functional Area
- Corporate Planning
- Consulting
- Strategy
- M&A
Keywords
- Senior Manager
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