Senior IVR Developer Automated Savvy Arabian Solutions /ASAS IT

Posted 10 min ago

Experience

6 - 12 Years

Monthly Salary

SAR 15,000 - 25,000 ($4,051 - $6,751)

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Technology/Engineering(Computers), Master of Technology/Engineering(Computers), Master of Science(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Identify, gather, and analyze user requirements.
  • Design and develop IVR/CVP and Java applications following defined methodologies, standards, and patterns.
  • Write efficient, secure, and maintainable code.
  • Review, test, and debug code developed by team members.
  • Manage deployment of CVP components across Cisco servers.
  • Troubleshoot, support, and maintain existing ICM applications, including fixing defects and performing maintenance.
  • Execute unit and integration testing practices in line with best practices.
  • Ensure compliance with security and development guidelines.

Desired Candidate Profile

  • Bachelor’s Degree in Computer Science or equivalent (education + experience considered).
  • 6+ years of proven experience as an IVR developer or related role.
  • Strong technical expertise in Cisco CVP and ICM scripting.
  • Experience in designing new call flows and modifying existing scripts.
  • In-depth knowledge of call control, multimedia contact centers, skill group & agent mapping, and IVR scripting.
  • Proficiency in VXML, SSML, XML, Java, JavaScript, REST APIs, Portals, and Database architecture.
  • Practical knowledge of Java/JEE and Web Development.
  • Good exposure to supporting and maintaining ICM/IVR applications.
  • Strong understanding of SDLC practices and application development methodologies.
  • Experience working with small/medium development teams.
  • Added advantage: knowledge of core banking systems, ERP applications, and Linux operating systems.
  • Excellent problem-solving, requirement gathering, and time estimation skills.
  • Bachelor’s Degree in Computer Science or equivalent (education and experience considered).d experience

Employment Type

    Full Time

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • IT Software

Keywords

  • IVR Developer
  • Cisco CVP
  • Cisco ICM
  • ICM Scripting
  • Call Control
  • Multimedia Contact Centers
  • Java/JEE
  • CVP Call Studio
  • CVP Application Development
  • CVP
  • Core Banking Systems
  • IVR Development

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Automated Savvy Arabian Solutions /ASAS IT

Automated Savvy Arabian Solutions /ASAS IT

Mr.Vivek - Head BD and Talent Acquisition Specialist

Al-Takhasosi Street, Olaya District, Riyadh Pin code- 12333 Alkhobar, Saudi Arabia, Riyadh, Saudi Arabia