Senior IT Specialist

LxT

We are hiring a Senior IT Specialist who will play a crucial role in managing and enhancing the organization's IT infrastructure and operations. This role requires a strategic thinker with hands-on technical expertise, leadership skills, and experience managing cloud-based and on-premises systems. The successful candidate will co-lead a team of four IT specialists across different countries and locations, ensuring seamless IT support and service delivery while adhering to best practices for security, device management, and data protection.

Key Responsibilities:

1. IT Infrastructure Management:
   
   1. Oversee the configuration and maintenance of the company's Azure AD domain, ensuring seamless integration and optimal performance.
   2. Manage and utilize Microsoft Intune as the Mobile Device Management (MDM) solution, ensuring all devices (Windows, macOS, and mobile) comply with company policies.
   3. Implement and manage Apple Business Manager to integrate Azure AD accounts for macOS devices and ensure a smooth login experience for users.
   4. Collaborate with the IT team to deploy and maintain cloud and on-premises resources efficiently.
   5. Manage and support Google Workspace, ensuring seamless integration with existing systems and optimal performance.
   6. Provide expertise in managing and deploying Chromebooks within the organization.
2. Security and Compliance:
   
   1. Leverage Microsoft Defender and E5 Security Suite features (e.g., Data Loss Prevention (DLP) and Microsoft Information Protection (MIP)) to safeguard organizational data.
   2. Implement and monitor security policies across all devices, including mobile, desktop, and servers.
   3. Continuously assess and improve security protocols to address evolving threats and vulnerabilities.
3. Team Leadership:
   
   1. Co-lead and mentor a geographically dispersed team of four IT specialists, fostering collaboration and knowledge sharing.
   2. Allocate tasks and responsibilities to ensure efficient workload management and alignment with organizational goals.
   3. Provide training and guidance to team members on emerging technologies and best practices.
4. User Support and Communication:
   
   1. Act as a senior point of escalation for technical issues faced by end-users.
   2. Collaborate with different departments to align IT services with business needs.
   3. Create and maintain documentation for IT processes, ensuring accessibility for team members and end-users.
5. Project Implementation:
   
   1. Lead the implementation of new IT initiatives and projects, such as enhancing macOS integration with Azure AD and Intune.
   2. Evaluate and deploy updates and upgrades to existing systems, ensuring minimal downtime and disruption.
   3. Stay up-to-date with industry trends and recommend technology improvements.
6. Purchasing and Asset Management:
   
   1. Oversee the procurement of IT equipment, ensuring cost-effectiveness and alignment with organizational needs.
   2. Manage IT asset inventory, ensuring accurate tracking and reporting of all hardware and software assets.
   3. Implement and maintain asset management processes to ensure efficient utilization and lifecycle management of IT resources.

Qualifications and Experience:

• Bachelor s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in IT operations, including cloud-based environments and device management.
• Expertise in Microsoft 365 endpoint and security features and Azure AD (Entra ID).
• Proven experience with macOS management, particularly integrating Apple devices with enterprise systems like Intune and Apple Business Manager.
• Strong understanding of data protection and compliance standards.
• Experience in managing geographically dispersed teams.
• Experience with Google Workspace and Chromebook management.

Preferred:

• Certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals, or equivalent.
• Familiarity with Intune, MS Defender, SIEM solutions, SharePoint, and OneDrive configuration and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership skills.