Senior IT Operations Manager

Client of Discovered MENA

Job description
Senior IT Operations Manager
Riyadh, Saudi Arabia
We are helping a fast-growing digital platform in the entertainment and event space hire a Senior IT Operations Manager. The company delivers tech-driven experiences for large-scale global events and is expanding rapidly across international markets.
Key Responsibilities
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Oversee maintenance and support of IT systems: networks, servers, storage, telecom
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Lead and mentor a team: sysadmins, network engineers, support staff
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Ensure visibility of IT operations and challenges to stakeholders
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Manage ITSM processes: incident, problem, change, and service requests
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Oversee patch management and compliance
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Manage IT asset and batch management processes
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Support onboarding/offboarding and IT procurement workflows
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Operate across both on-prem and cloud infrastructure
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Contribute to cloud migration (Oracle Cloud to Google Cloud)
Requirements
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7+ years in IT operations with leadership experience
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Experience in hybrid environments (on-prem + cloud)
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Strong knowledge of ITSM practices (ITIL a plus)
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Hands-on with patching, asset/batch management, and procurement
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Excellent communication and stakeholder management
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Cloud migration experience (Oracle to Google Cloud preferred)
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We are only considering Saudi Nationals and Residents at this time.