SENIOR IT OFFICER Capital Motion UAE

Key Responsibilities

IT Infrastructure Management

• Maintain and monitor all hardware and software systems including servers, workstations, printers, and network devices.
• Ensure reliable internet connectivity and secure network access across all venues.
• Manage system updates, backups, and antivirus protection.

User Support & Troubleshooting

• Provide technical support to staff across departments and venues.
• Troubleshoot hardware, software, and connectivity issues in a timely and professional manner.
• Train staff on basic IT procedures and system usage when necessary.

POS & Hospitality Systems Support

• Maintain and support Point-of-Sale (POS) systems and ensure integration with reporting tools.
• Coordinate with vendors for system upgrades, troubleshooting, and maintenance.
• Ensure smooth operation of reservation, inventory, and guest management systems.

Security & Compliance

• Implement and monitor cybersecurity protocols to protect company data and systems.
• Ensure compliance with data protection regulations and internal IT policies.
• Manage user access controls and permissions.

Asset & Vendor Management

• Maintain an inventory of IT equipment and software licenses.
• Coordinate with external IT service providers and vendors for procurement and support.
• Assist in evaluating and recommending new technologies to improve operational efficiency.

Reporting & Documentation

• Maintain documentation of IT systems, configurations, and procedures.
• Prepare regular reports on system performance, incidents, and IT-related expenditures.

Key Job Tasks:

• Install and configure hardware and software.
• Monitor system performance and resolve issues proactively.
• Support remote access and mobile device management.
• Manage email systems and cloud-based tools.
• Assist in setting up AV equipment for meetings and events.