Senior Field Technical Engineer Abbott Laboratories

Provide primary technical support to physicians and nurses during Electrophysiology procedures using Abbott equipment over the assigned territory

Support EP strategy and its execution, by supporting all activities related to the promotion of EP products, including internal and external educational programs, customer clinical training and other Abbott events Identify additional opportunities with existing customers Invest time and efforts in the Education offered by Abbott, and grow from new hire to full FTE in the time requested (see Training section)

Participate in the creation of tailor made training programs based on customer needs and requirements and perform product presentations and training to customers.

Respond to technical questions that might be raised by customer personnel Maintain up to date technical knowledge of current and new Abbott products, therapies and technologies as well as a general understanding of the dynamics of the country healthcare market

Maintain up-to-date clinical knowledge, including clinical studies, to consistently support Abbott s product advantages

Provide support and guidance to newly recruited FTE Understand how Abbott s product portfolio compares to competition, to be able to offer an Abbott s solution to customer in as many situations as possible

Proactively communicate to the Sales and Marketing organization relevant information that can pertain to: the account, the physicians, product preferences, procedural preference, etc.

Produce concise market and competition reports for the Sales and Marketing team, providing the organization with competitive devices information

In case a Customer Relationship Management tool is available (like SalesForce.com): keep the system up to date with visits, comments, and all possible relevant information Network with technical engineering specialists within EMEA to ensure sharing of best practice and technical insights in a way that builds personal expertise, and adds scientific and viable value to Abbott Take responsibility to understand and comply with all clinical practices and standing orders required by the individual healthcare establishments when attending in support of any medical procedure

Encourage coaching and responds productively to feedback from EP Product Specialist Manager, colleagues, Regional Manager, Sales Manager and other functional specialists as appropriate

Support physicians in the enrolment and follow-up phase of clinical studies Perform booth duties when required

Check that products are in stock according to relevant Abbott s policies in place Follow all local, regional and global corporate policies with respect to expense reporting, travel booking, etc.

Ensure that all Abbott s Quality Procedures are followed and adhere to technical, clinical and ethical standards and practices applicable and complies with Abbott quality standards, legal and regulatory requirements and the Code of Business Conduct