Job Description

Roles & Responsibilities

Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
Ensure payor eligibility verification.
Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
Provide claim forms in case the patient wants to claim reimbursement.
Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
Cater to the needs of all incoming patients (with or without appointments).

Desired Candidate Profile

Qualifications

2+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage.

Senior Patient Admin Executive NMC healthcare LLC