Senior Customer Service Representative

HCL

Company description / JD introduction

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.

Responsibilities/ Tasks

To provide information to their customer regarding their queries and resolve the end customer issues as per the defined SLA .
Able to work independently and efficiently to meet SLA.
Able to comprehend the request of the customer and meet the quality standard.
Attendance or Login Hours or Unscheduled Leave or SLA targets as per defined by the process
Improving skill level through self-development or nominating training programs skill re-verification tests
Meet the defined Quality Scores, Innovation and Process Improvement
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
To consistently meet or exceed CSAT parameters as defined for the process.

Education/certification

High School Diploma or Secondary School Completion Equivalent

Key Skills Required

Domain Competencies (BSERV )-BFS-Operations Management