Senior Client Relations Executive

Orascom Development Egypt

Handles clients requests / complaints / inquiries received promptly within specified timelines to achieve the maximum client satisfaction level.

Establish a strong relation of trust by professionally answering client inquiries and settling disputes, and resolving always adhering to the department and company policies and procedures.

Liaise with the concerned departments (Sales, finance, Legal, sales operations, community etc.) to resolve clients issues and get required information.

Ensure the relevant unit s documentation / fact sheet is available (i.e. from QC certificate, SOA, Contract .etc.).

Follow up on the progress of requested tasks from other departments.

Escalate critical cases of client grievance and delayed responses from other departments if required always after all possible solutions within authority have been referred to and failed.

Coordinate and book clients site visits.

Stay up to date with the latest site progress to inform our clients regularly to monitor the progress and to increase awareness on actual sites situations / progresses going on.

Coordinate / facilitate the handover of ready units with the concerned departments.

Follow up with clients re their units past dues in order to start settling it to proceed further with the handover of their units

Ensuring a smooth handover making sure that all documentations are in place

Maintaining good filling system,

Keep accurate loggers and updated data sheet.

Provide the head of department with a monthly consolidated report covering the major activities carried out and the progress realized.

Following the best practices to improve collection, handover and client relations

Conducts necessary study and follows up with other departments on behalf of the client before coming up with recommendations.