Senior Captain Performance & Engagement Associate careem

Posted on 24 Oct

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


1. Shift & Zone Management
  • Manage daily Shift-Zone configurations defining, adjusting, and activating shifts based on demand patterns and operational strategy.
  • Monitor captain adherence to shift timings and zone boundaries; initiate corrective actions for late logins or zone violations.
  • Review and implement changes to shift and zone coverage plans using historical data, ensuring 24/7 marketplace readiness (including weekends and peak hours)
  • Execute and track zone change requests, maintaining captain mapping accuracy and updating operational trackers
2. Performance Tracking & Reporting
  • Maintain and update performance dashboards and daily trackers covering adherence, OPH, and CNF metrics.
  • Conduct regular analyses on shift/zone performance, identifying inefficiencies and improvement opportunities.
  • Support leadership with weekly business reviews, presenting insights on fleet performance and shift utilization trends.
3. Stakeholder Collaboration
  • Partner with Product Ops and Engineering on configuration updates (e.g., shift adherence reminders, online blocking logic, and engagement nudges)
  • Align with Supplier and Acquisition teams for captain communication and compliance on shift commitments.
  • Coordinate with Experience and Comms teams to deliver targeted educational campaigns and feedback loops for captains.

Desired Candidate Profile

2-3 years of relevant experience with 1-2 years focused on Supply Operations
Strong analytical and execution mindset
Proficiency in Google Sheets, dashboards, and Redash queries
Excellent coordination and stakeholder management
Problem-solving under real-time pressure
Deep understanding of Careem marketplace dynamics

Company Industry

Department / Functional Area

Keywords

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careem

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Read More

https://boards.greenhouse.io/careem/jobs/8021443002?gh_jid=8021443002