Senior Call Center Executive

Confidential Company

Multiple Vacancies

Posted 30+ days ago

Experience

1 - 2 Years

Monthly Salary

AED 4,000 - 5,000 ($1,081 - $1,351)

Job Location

Ajman - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Benefits

Annual Leaves As Per Labour Law, Visa, Annual Air Ticket, Medical Insurance

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

  • Analyze call center data and key performance indicators (KPIs) to identify areas for improvement and implement effective strategies.
  • Develop and implement call center policies and procedures to ensure consistent service quality and adherence to company standards.
  • Handle escalated customer issues and complaints, providing prompt and effective resolutions to maintain customer satisfaction.
  • Monitor agent performance, provide coaching and feedback, and conduct performance evaluations to drive continuous improvement.
  • Manage and optimize call center technology and systems, including CRM and telephony platforms, to ensure efficient operations.

Desired Candidate Profile

  • Possesses a Bachelor's degree in Business Administration, Communications, or a related field.
  • Holds relevant certifications in call center management or customer service (e.g., CCXP, ICMC) are preferred.
  • Minimum 1 year of UAE experience in a call center environment.
  • Exhibits excellent communication, interpersonal, and conflict-resolution skills to handle challenging customer interactions.
  • Possesses advanced technical skills, including proficiency in CRM software, call center platforms, and data analysis tools.

Employment Type

    Full Time

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Management
  • Customer Service
  • ProblemSolving
  • Call Handling
  • Email Support
  • Chat

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Confidential Company

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