Senior Business Unit Officer- Phlebotomist

Client of Hire Lebanese

- Receive and manage calls and emails from patients requesting home blood testing appointments.

- Liaise with labs to price invoice and inform clients accordingly

- Liaise with insurance companies to facilitate smooth processing of home blood testing services

- Share test results with patients via SMS if needed, ensuring timely and accurate communication

- Ensure that insurance coverage details are correctly handled and communicated to patients.

- Provide ultimate customer service experience to clients and stakeholders and handle inquiries and complaints

- Manage collected medical samples to appropriate labs for analysis.

- Manage office communications and perform key administrative tasks to support the smooth operation of the service.

- Assist other Unit with various administrative duties as needed and requested.

- Follow established office workflow procedures to ensure maximum efficiency and productivity.

- Provide periodically reports to the direct manager and management

- Promote the home testing service online and offline to ensure sales growth

- Create marketing campaigns in coordination with the marketing department to enhance and raise awareness through the home testing service

- Daily coordination with the phlebotomists and logistics for the routing schedule

- Perform any other duties as assigned