Senior Business Excellence Consultant

Norconsult Telematics

Position Objectives

• Lead the capture, analysis, and optimization of business processes to enable digital transformation.
• Bridge business needs with IT solutions through clear documentation and requirements development.
• Drive the adoption of automation, AI, and process mining to enhance efficiency and decision-making.
• Ensure seamless integration of optimized workflows into enterprise systems.
• Engage stakeholders across functions to align digital initiatives with organizational goals.

Job Description & Responsibilities

• Engage with business stakeholders across departments to gather process information.
• Map current workflows, dependencies, and process touchpoints using BPM tools.
• Identify bottlenecks, manual tasks, and pain points impacting performance.
• Analyze existing processes for efficiency, scalability, and compliance gaps.
• Recommend process improvements leveraging automation, AI, and process mining insights.
• Benchmark best practices and align processes with organizational goals.
• Translate business needs into detailed Business Requirements Documents (BRDs).
• Define functional and non-functional requirements for system enhancements.
• Work closely with engineering and development teams to ensure accurate technical implementation.
• Participate in end-to-end transformation initiatives, from process discovery through to system rollout.
• Ensure smooth integration of optimized processes into enterprise platforms.
• Support change management by aligning people, processes, and technology.
• Utilize process mining tools to visualize workflows and identify improvement opportunities.
• Apply AI-driven solutions for workflow automation, predictive analytics, and decision support.
• Track KPIs and report performance improvements post-implementation.
• Facilitate workshops, interviews, and brainstorming sessions with cross-functional teams.
• Build strong relationships with stakeholders to ensure alignment on transformation initiatives.
• Present findings, recommendations, and project updates in a clear, structured manner to both technical and non-technical audiences.

Qualifications & Experience

• Bachelor s or Master s degree in Information Technology, Business Administration, or a related field.
• Minimum 8 years of experience in business process management and digital transformation.
• Proven track record in creating Business Requirements Documents (BRDs) and collaborating with engineering/IT teams.
• Strong understanding of enterprise systems, workflow automation, and system integration.
• Hands-on experience with process mining tools and AI-driven process optimization.
• Bilingual proficiency in Arabic and English (spoken and written).
• Experience managing complex digital transformation projects with full lifecycle involvement.