Senior Business Analyst

Classera

Key Responsibilities

• Lead the end-to-end collection, clarification, and documentation of business requirements for complex, high-impact projects spanning multiple departments or regions.
• Partner with stakeholders across business units to ensure requirements are accurately defined, prioritized, and agreed upon.
• Translate strategic objectives into detailed functional and non-functional requirements, ensuring alignment with organizational goals.
• Produce clear, structured documentation such as requirements specifications, use cases, user stories, and acceptance criteria that can be easily understood by technical and non-technical stakeholders.

2. Business Process Evaluation and Optimization

• Assess existing business processes, systems, and workflows to identify inefficiencies, bottlenecks, and improvement opportunities.
• Facilitate re-engineering initiatives that streamline processes, eliminate redundancies, and drive measurable operational improvements.
• Develop process models, workflow diagrams, and performance dashboards to map current and future-state processes.
• Collaborate with process owners and subject matter experts to ensure recommended improvements are realistic, cost-effective, and aligned with best practices.

3. Solution Design and Support

• Work closely with IT teams, solution architects, and vendors to validate proposed solutions against documented business requirements.
• Actively contribute to solution design workshops by offering insights from both a business and user perspective.
• Support development and testing phases by clarifying requirements, resolving ambiguities, and validating deliverables against agreed specifications.
• Ensure that proposed solutions are scalable, sustainable, and capable of meeting both current and future business demands.

4. Stakeholder Engagement and Facilitation

• Act as the primary liaison between business users, technical teams, and external partners to ensure alignment on objectives, scope, and deliverables.
• Facilitate workshops, focus groups, and one-on-one sessions with stakeholders to gather feedback, address concerns, and refine solutions.
• Build strong relationships with senior leadership and functional heads to ensure their strategic needs are reflected in project outcomes.
• Manage stakeholder expectations by providing clear communication, realistic timelines, and proactive updates on project progress.

5. Data Analysis and Business Case Development

• Conduct in-depth data analysis to identify trends, measure performance, and evaluate potential solutions.
• Utilize tools such as Excel, SQL, and business intelligence platforms to generate insights that inform decision-making.
• Build robust business cases and feasibility studies that articulate the value, risks, costs, and benefits of proposed initiatives.
• Present findings and recommendations in a way that is accessible to both technical and non-technical audiences, ensuring decision-makers have the information they need to act with confidence.

6. Reporting and Communication

• Prepare comprehensive reports, presentations, and dashboards for senior management, highlighting progress, risks, and opportunities.
• Ensure all project-related communication is clear, concise, and tailored to the audience whether executives, project managers, or technical staff.
• Develop standardized templates and reporting mechanisms that enhance transparency and consistency across projects.
• Serve as a thought partner to leadership by providing insights on market trends, industry benchmarks, and organizational performance.

7. Mentorship and Team Development

• Provide mentorship, guidance, and coaching to junior business analysts and other team members.
• Share knowledge of best practices, tools, and methodologies to uplift the overall capability of the analysis function.
• Lead by example in stakeholder management, analytical rigor, and professional conduct.
• Support the professional development of team members by creating opportunities for learning and growth.

8. Continuous Learning and Industry Awareness

• Stay informed on industry trends, best practices, and emerging technologies relevant to business analysis and digital transformation.
• Participate in professional communities, attend relevant seminars/webinars, and engage with thought leadership material.
• Proactively suggest innovative approaches and tools that can enhance Classera s business analysis practices.
• Ensure that personal knowledge and skills remain current, enabling the delivery of high-quality, future-ready solutions.