Senior Business Analyst

Talentmate

We are seeking a highly skilled and experienced Senior Business Analyst to lead business engagement, solution design, and delivery of Microsoft Dynamics 365 CE (Customer Engagement) and F&O (Finance & Operations) solutions. With the main focus on CE/CRM, this is a strategic role, supporting digital transformation initiatives across a Financial Services regulator, ensuring technology enables world class regulatory effectiveness, operational excellence and compliance.

As a trusted advisor, you will bridge the gap between business stakeholders, IT, and implementation partners translating complex business needs into scalable, effective Dynamics 365 solutions.

KEY RESPONSIBILITIES:

Business Analysis: Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.

Requirements Gathering: Lead structured workshops and interviews to capture and validate business and functional requirements.

Solution Design: Collaborate with technical teams and vendors to shape solutions using Dynamics 365 CE & F&O modules and Power Platform tools

Documentation: Produce clear and complete Functional Specification Documents (FSDs), user stories, Business Process diagrams and workflows.

Gap Analysis: Identify process or system gaps and recommend optimized solutions and configurations.

Delivery Oversight: Support configuration, testing (including UAT), training, and change management across the project lifecycle.

Minimum 7 years experience as a Business Analyst or Functional Consultant.

Proven track record delivering Microsoft Dynamics 365 CE and F&O implementations, ideally in a Financial Services Regulator or in companies that they regulate.

Deep experience on CE/CRM projects which amounts to approx. 75% of overall project scope.

Strong understanding of regulatory processes, financial systems, and reporting requirements.

Proficient in Power Platform (Power Apps, Power Automate, Power BI) and Dataverse.

Expertise in configuration of Dynamics modules, workflows, forms, and integrations.

Skilled in Fit/Gap analysis, stakeholder facilitation, and user training.