Senior Application Support Analyst

Al Rifai Arabia

We are hiring at Alrifai Kuwait!

We are seeking an experienced and skilled Senior Application Support Analyst to join our team in Kuwait. The ideal candidate will be responsible for providing advanced L2/L3 application support, customising and enhancing ERP systems, managing integrations, and ensuring overall system stability and performance. This role plays a vital part in supporting business operations, improving system functionality, and ensuring seamless application performance across the organisation.

- Senior Application Support Analyst

Responsibilities:

• Provide advanced L2/L3 application support for Odoo and Dynamics 365, resolving complex issues and performing root cause analysis.
• Customise and enhance ERP systems by developing modules, automations, scripts, and workflow improvements.
• Administer and configure ERP modules, ensuring smooth integrations with internal and external systems.
• Monitor application performance to maintain system stability, availability, and data accuracy.
• Maintain comprehensive documentation and contribute to process improvements and controlled deployments.

  Qualifications:

  • Experience: 5+ years in Application Support or Software Development.
  • Technical Skills: Strong in C# .NET, Python, REST APIs, integrations, and SQL databases (PostgreSQL / MS SQL).
  • ERP Expertise: Hands-on experience with Odoo (v12 v17) and Microsoft Dynamics 365 (F&O / Business Central / CRM).
  • Soft Skills: Strong problem-solving abilities, ability to work under pressure, excellent communication, and independence.
  • Additional Advantage: Knowledge of cloud platforms (Azure/AWS), Git/DevOps tools, ticketing systems, Docker/CI/CD, plus a BD in IT or related field.