Security Manager

Sela Holding Group

General Accountabilities

• Oversee and manage all contracted security and crowd management service providers to ensure effective service delivery.

• Ensure availability, compliance, and renewal of security contracts.

• Develop, implement, and enforce security policies and procedures.

• Monitor department performance through defined KPIs and service-level agreements (SLAs).

• Ensure timely response to security incidents and maintain incident logs.

• Oversee security reporting, documentation, and archival systems.

• Act as a core team member contributing to organizational safety, risk management, and business continuity.

Specific Accountabilities

• Supervise daily operations of outsourced security companies, Conduct regular performance reviews and audits of security providers.

• Ensure security staffing levels, deployment plans, and response readiness, Coordinate with internal departments to address security needs.

• Ensure all security contracts are valid, up to date, and aligned with organizational requirements.

• Monitor compliance with contractual obligations, policies, and legal regulations.

• Support contract renewals, variations, and service improvement initiatives.

• Develop, review, and update security policies, SOPs, and emergency response plans.

• Ensure consistent implementation of procedures across all sites, Ensure timely response to incidents, alarms, and emergencies.

• Review and validate incident reports and investigation findings, Maintain a centralized incident log and trend analysis.

• Prepare regular security performance and incident reports for management, Maintain accurate records, logs, and archived security documents.

• Define, monitor, and analyze departmental KPIs (response time, incident rates, compliance, etc.).