SAP C4C Senior Consultant / Architect

Arab Solutions

Key Responsibilities

• Lead end-to-end implementation and support of SAP C4C Sales, Service, and Marketing modules.
• Conduct requirement gathering, business process mapping, and solution design workshops with stakeholders.
• Configure and customize C4C functionalities including master data, business rules, workflows, and analytics.
• Integrate SAP C4C with SAP ECC/S4HANA, SAP CPI, and third-party applications using OData, REST, SOAP, and PI/PO.
• Develop and maintain custom fields, objects, and UI changes as per business requirements.
• Provide guidance on best practices, system architecture, and performance optimization.
• Conduct unit, integration, and user acceptance testing (UAT).
• Prepare project documentation, technical specifications, and user training materials.
• Collaborate with cross-functional teams (Sales, Service, Marketing, IT) to align business and technical requirements.
• Provide post-go-live support, troubleshooting, and enhancements.

Required Skills and Experience

• 10+ years of total SAP experience with 5+ years in SAP C4C (Sales & Service Cloud).
• Strong understanding of CRM business processes Lead to Opportunity, Quote to Order, and Service Management.
• Proven experience in SAP CPI integration, OData APIs, and custom extension development.
• Expertise in C4C UI customization, workflows, approval processes, and data migration.
• Experience in integration with SAP S/4HANA or SAP ECC.
• Familiarity with SAP BTP (Business Technology Platform) and SAP Analytics Cloud is a plus.
• Excellent communication, client interaction, and stakeholder management skills.
• Ability to lead technical teams and manage multiple projects simultaneously.

Preferred Qualifications

• Bachelor s or Master s degree in Computer Science, Information Systems, or related field.
• SAP C4C / SAP Customer Experience certification preferred.
• Experience in Agile / Scrum methodologies.
• Exposure to Fiori, , or mobile integration will be an advantage.

Soft Skills

• Strong analytical and problem-solving abilities.
• Leadership and team management capabilities.
• Excellent written and verbal communication.
• Ability to work in dynamic, fast-paced environments with global teams.