Sales Operations Associate Arrow Electronics Inc

As a Sales Operations Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities will include:

• Quotation Management: Collaborate with Sales colleagues to construct and manage quotes for new customer bids, new buys, shortages, annual contracts, and specialized quoting activities.

• Automation: Ensure all systems and data are aligned to drive automation across selling and service processes.

• Price Support: Upload customer bills of material and request special price support where applicable. Maintain and update product-related data points that are often requested to supplement the pricing elements, such as stock status, lead-time, MOQ, item classification, and other specifications.

• Order Processing support: Ensure quoted prices are reflected in contract price fields and customer part numbers are clean for seamless order processing.

• Issue Resolution: Resolve data mismatches and order issues promptly and undertake corrective actions to prevent recurrence.

• Post-Invoice Adjustments: Handle post-invoice adjustments both internally and externally when necessary.

• Backlog Management: Review quote related alerts and holds in the Oracle ERP system and make necessary corrections to ensure smooth processing.

• Team Collaboration: Enable customer-facing colleagues to build deep customer relationships and provide exceptional service by managing quotes and resolving queries efficiently, allowing them to focus on creating real value for our customers.

Who are we looking for?

• English on min B2 level (both spoken and written), additional language is an asset.

• Good knowledge of MS Office, Excel is a plus

• Customer Service, Order Management or Sales experience

• Accountability

• Communication and coordination skills

• Customer-oriented attitude

• Team player