Sales & Marketing Manager

Client of Business Lobby

Oversee and manage four key departments: Marketing, E-commerce, Customer Service, and Call Center, each supervised by a department head.

• Develop and execute comprehensive sales and marketing strategies aimed at increasing revenue, enhancing brand positioning, and supporting overall business objectives.
• Manage sales KPIs and call center performance, ensuring targets are achieved and customer interactions meet company standards.
• Plan and lead marketing initiatives, promotional activities, and communication campaigns to strengthen brand visibility.
• Supervise daily operations across all departments, ensuring smooth workflows, timely execution, and alignment with internal goals.
• Define, implement, and monitor KPIs, SOPs, and performance standards for all teams to guarantee consistent and high-quality output.
• Oversee e-commerce performance, enhance the online customer journey, and lead initiatives to improve conversion rates and overall digital experience.
• Use data analytics and reporting tools to track performance, identify trends, and recommend improvements across both digital and offline channels.
• Prepare and manage departmental budgets, monitor expenses, and ensure cost-effective operations.
• Promote collaboration and alignment between teams to deliver a unified brand experience and seamless customer service.
• Guide and mentor department heads, provide leadership and coaching, and encourage a culture of innovation, accountability, and teamwork.
• Work closely with HR and Marketing to maintain a healthy internal culture and effective communication within the organization.
• Stay updated on market trends, customer behavior, and industry developments to ensure strategies remain competitive and relevant.