Sales Manager One Vasco

About the job:

• The Sales Manager is responsible for overseeing visa concierge services for business clients B2B and B2G. This role involves managing daily operations, ensuring a seamless workflow, and supervising a team of staff members. The key objective is to ensure the efficient processing of visa applications, prompt ticket resolution, and the delivery of outstanding customer service.

Key Responsibilities:

• Strategic Planning and Business Development

· Oversee the creation and execution of business plans, ensuring alignment with corporate goals.

· Analyze and streamline processes to improve productivity.

· Implement best practices to ensure operational excellence.

· Identify and address bottlenecks in workflow.

· Supervise, mentor, and manage the B2B team.

·Foster a culture of collaboration, accountability, and continuous improvement.

· Manage recruitment, training, and performance evaluations for the B2B team.

· Analyze financial reports to identify trends and areas for improvement.

· Oversee the implementation and usage of technologies.

·Promote products and services to new and existing customers to maximize revenue generation.

· Ability to work under pressure in a target-driven environment.

Client and Stakeholder Engagement

· Build and maintain relationships with corporates and internal stakeholders.

· Act as a point of escalation for operational issues with external parties.

· Communicate and implement changes effectively across teams.

· Enhance customer satisfaction through seamless operational processes.

·Assess customers’ needs and provide assistance and information on product features.

·Establish long-term customer relationships for future cross-sell and up-sell opportunities.

·Conduct monthly review calls with corporate clients.

· Onboard new corporates.

Compliance, Brand Management, and Market Intelligence

·Ensure adherence to SOPs, compliance, legal, regulatory, and company standards.

· Identify potential risks and implement measures to mitigate them.

· Improve employee experience by addressing operational challenges that impact productivity.

Environment, Social & Governance

• Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations.
• Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines
• Drive the organization's sustainability initiatives, working towards achieving established targets.
• Additional Responsibilities (Special Projects for AMT roles / Special or Unique Projects)
• Identify potential VASCO services to complement business & trigger execution action.