Sales Junior Associate Emirates Islamic

1. Organization Unit Purpose

The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product/products, basis eligibility and need identified.

2. Job Purpose

To perform outbound calls to promote and sell bank s selective products and project a professional company image through phone interaction.

3. Job Responsibilities

• Make 40 70 fresh outbound calls to generate new sales.
• Generate possible customer s leads.
• Describe products and services to customer to create interest in purchasing a selective product.
• Respond to queries with regards to products being promoted.
• Enter customer information into the CRM and update where necessary.
• Involve DSF (Direct Sales Force) whenever needed.
• Follow-up on initial contacts as required to close the sale.
• Complete call logs and reports.
• Other duties as assigned.
• Focus on day-to-day operations and ensure that targets for the day are being met
• Identify proactively opportunities to improve performance and create actionable plans that drive results.
• Take customer calls and ensure that they are handled to satisfaction.
• Ensure ENBD services OM is applied in the unit s daily activity.

4. What You'll Need

• Bachelor s or any diploma
• Language proficiency - English / Arabic or English / Hindi is a must.
• Minimum 2 years experience in Sales (banking sales preferred).
• Knowledge of CRM systems.
• Basic Negotiation and Problem solving skills.
• A proactive and customer-centric approach.