Sales Desk Associate London Stock Exchange Group

Ensure all client administrative tasks are fulfilled.

Work with customer operations team to help with deal execution and support.

Understand key client objectives and supports account planning.

Identify additional opportunities for revenue and proactively.

Know required information about the industry, domain, and target personas.

Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.

Own and maintain data hygiene in pipeline for select data fields.

Support key relationship owner for a set of low-medium complexity/priority accounts.

Have understanding for the overall sales cycle.

Support on annual price increase process.

Drive customer lifecycle framework and ensures strong renewal execution, minimizing cancellations.

Adhere to financial controls and policies, running third-party data responsibly.

Demonstrate understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.

Resolve inquiries effectively, performing thorough analyses to address root causes

Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy

Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner

What We Offer:

Hybrid and flexible working arrangements.

A welcoming, inclusive culture backed by Employee Networks.

A competitive referral bonus program.

Access to private healthcare, wellness support, and pension contributions.

Professional development opportunities and learning resources.

Paid volunteer time to support causes that matter to you.

A team that values your input and supports your goals.