Sales Account Manager

Dora Management Solution

Posted 30+ days ago

Experience

3 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Commerce(Commerce)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Order Processing (include creating reports on must-ship orders, upload orders on NetSuite for some marketplaces.
  • Upload tracking IDs for processed orders.
  • Hand Back orders/replacements.
  • Respond promptly to customer queries and complaints to find solutions and defuse tension
  • Send order reports to warehouses.
  • Present new or additional products and services to existing customers
  • Improve listings in marketplaces.
  • Send reports on sales activity, accounts status and possible issues
  • Respond informatively to customer inquiries and resolving customer complaints via marketplaces
  • Refer advanced cases to the direct manager for resolution, providing background information as necessary.
  • Create deals and promotions through the marketplaces
  • Follow-up with customers to obtain shipping address corrections for incomplete or incorrect addresses.
  • Monitor order defects rate (Cancellation defects, returns defect, delivery defects and customer complaints).

Desired Candidate Profile

  • Proven experience as an Account Representative in E-commerce field.
  • Experience in customer service is a great plus.
  • Proficient in MS Office; familiarity with ERP Systems.
  • Excellent written, verbal communication skills.
  • Excellent organizational and multitasking ability
  • Assertiveness and confidence
  • Goal-driven with ability to work under pressure
  • Good problem-solving skills
  • Perfect verbal and written English skills
  • Very good critical thinking skills & Analytical skills.
  • Bachelor Degree from well known university (preferred to be from AUC, BUE or GUC)

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Sales Account Manager

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Dora Management Solution

https://wuzzuf.net/jobs/p/zyudvpihts0v-sales-account-manager-dora-management-solutions-cairo-egypt