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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
At Glovo, you ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
THE JOURNEY
- Monitor, anticipate and manage the live operation to ensure a great user experience.
- Manage real-time fleet capacity.
- Lead the communication with the fleet for ongoing orders.
- Give structured and action able daily feedback to the managers.
- Ensure a smooth operation by coordinating communication within team
- support, clients, couriers, and other operational departments.
- Ensure that quality assurance checks are completed and maintained.
- Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
Desired Candidate Profile
You are aligned with our company values and enact them both in your personal and professional life
- Effective English written and communication skills
- Computer proficiency in MS Office, G-docs and call center equipment/software programs
- Organized and logical, willing to adapt quickly to changing policies and procedures.
- Must be able to work as part of a team in a fast-paced and pressured environment,
- communicating effectively with both colleagues and clients and following verbal and written instructions.
- Must be able to efficiently solve problems relating to dispatch of orders locally.
- Must be able to work within rotating shifts (8am to 4am shifts)
- Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (1 year+).
- Previous call center experience is required or at least 1year experience in a similar role.
- Proficiency in English,French (Excellent verbal and written communication skills)
- Computer Literacy: Knowledge and Confidence in MS office
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Administration
Keywords
- RTO Agent
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Glovo
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? Our culture and strong values. Our career development philosophy. Our commitment to being a force for good. br> br> We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.
https://jobs.glovoapp.com/find-your-ride/job/:slug/8239273002/?gh_jid=8239273002