Room Service Supervisor Four Seasons Hotel

What You Will Do

• Oversee service of guest amenities to ensure guests are provided with a level of service in keeping with Four Seasons standards.

• Ensure all in-room dining orders are delivered promptly, accurately, and presented to Four Seasons standards.

• Handle guest requests, complaints, and special dietary needs.

• Maintain personalized, discreet, and attentive service to enhance guest experience.

• Supervise daily activities of Room Service staff including Order Takers, Servers, Assistant Servers and Minibar Attendants.

• Train and coach team members on Four Seasons service standards, etiquette, and upselling techniques.

• Prepare staff schedules, assign duties, and monitor performance.

• Ensure all equipment, trays, minibars, and service areas are clean, well-stocked, and maintained.

• Coordinate with kitchen, housekeeping, and front office for smooth operations.

• Conduct regular checks on service consistency, food presentation, and staff grooming.

• Ensure compliance with health, safety, and hygiene regulations (HACCP standards).

What You Bring

• Minimum 2 3 years of experience in F&B service, preferably in In-Room Dining in a luxury hotel.

• Strong leadership, training, and team management skills.

• Excellent communication and interpersonal abilities.

• High attention to detail and commitment to service excellence.

• Good knowledge of food safety, hygiene, and HACCP standards.

• Ability to handle pressure and guest complaints with professionalism.

• Fluent in English (spoken and written).