ROOM SERVICE ORDER TAKER Four Seasons Hotel

-Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item s, origin, taste, and preparation methods.

-Communicate guest orders including any special needs or requests to the kitchen using the hotel s point-of-sales system; check completed kitchen orders with the guest s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

-Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

-Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

-Stock and order items.

-Assist in setting tray tables for delivery.

-Work harmoniously and professionally with co-workers and supervisors.

-Executes all tasks assigned by his/her superiors ( Manager, Supervisor and Captain )

-Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model

-Attends all scheduled training sessions

-Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

-Adheres to the hotel's code of conduct and grooming & hygiene standards

-Is seen as working hands-on, assists colleagues in crunch times; Walks the talk

-Actively participates in briefings and meetings

-Maintains a clean and orderly work area and promotes a safe working environment

-Performs any additional duties as assigned