Room Service Order Taker Four Seasons Hotel

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Description:-

The In-Room Dining Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our ever-discriminating guests.

• Answer the telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest s order according to Four Seasons Standards.

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.

• Upselling the food and beverage menu items meticulously.

• Communicate guest orders including any special needs or requests to the kitchen using the hotel s point-of-sales system; check completed kitchen orders with the guest s original order.

• Coordinate delivery of items to the guestroom by Room Service Servers promptly to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

• Always ensure the food quality and room dine-in experience after a certain period and offer clearance to the guests.

• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from the kitchen, and delivered in a prompt and accurate.

• Ensure to recognize the in-house and regular guests and their preferences regularly, while communicating with the team as well.

• Promptly keeping track of the online orders or delivery requested by the guests.

• Ensure any special occasions in-house guests are well recognized and amenities are placed in order as well.

• Led the briefing in the absence of the supervisors and managers.

• Able to respond to guest concerns and queries and make decisions. s

• Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Work harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications and Skills

• This position requires an applicant with excellent food & beverage knowledge. Candidates must have good personal presentation and interpersonal skills.

• The ability to perform this position to Four Seasons Standards is required.

• The ideal candidate will have an outgoing personality and a can-do approach to any task!

• Requires reading, writing, and oral proficiency in the English language.

• Degree & Diploma in the Hotel Management

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