Job Description

Roles & Responsibilities

But above all you will have space to:

Be Yourself! We will support you to be the best version of yourself within your professional and personal life.

Lead Yourself! Empowerment is the key and we want to see you thrive. We want you lead your career and we will provide you the tools and knowledge to help you get there. Whether you want to become a Departmental trainer, gain Leadership Skills or the next General Manager.

Make it count! Every small or big milestone will be rewarded and celebrated a memorable experience.

Because what you do matters. You matter!

Regarding the role and responsibilities, you will need to perform the followings;

You ll make sure our rooms and residences are always at their best - we have standards and follow IHG way of Clean 5-S programme - but it s down to you to make that room special and memorable for guests.
Help guests - you ll be happy to help if someone needs a toothbrush or directions for example
Keep your supervisor updated on room service progress and alert them to any repairs needed.
Safety aware follow our established safety procedures at all times - and wear protective equipment when needed
Be organised - keep on top of supplies and amenities and always try to minimise waste.
Reunite items with owners and log any lost and found property
Look smart wear your uniform with pride
Other ad-hoc duties unexpected moments when we have to pull together to get a task done
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
Report, turn in, and/or log all lost and found items according to established procedures
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
May regularly assist with deep cleaning projects.
May have turndown duties
May assist with other duties as assigned such as public area cleaning, laundry attending etc.
It s a physical role and you ll be on your feet most of the day, so fitness is important.
Strength with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
You ll might need to bend and kneel to complete some activities
Literacy skills - reading, writing and basic maths skills
Flexible attitude to shifts you may need to work nights, weekends and/or holidays

Room Attendant SPHC