Retail Senior Executive

Bloom Holding

Responsibilities:

• Oversee daily store operations to ensure smooth and efficient functioning.
• Monitor sales performance, track KPIs, and implement strategies to achieve business targets.
• Supervise, coach, and develop store staff to maintain high productivity and engagement.
• Ensure exceptional customer service and handle escalated complaints effectively.
• Maintain inventory accuracy, control stock levels, and ensure merchandise is displayed according to brand standards.
• Implement and enforce store SOPs, operational guidelines, and compliance requirements.
• Conduct regular store audits, inspections, and performance reviews.
• Coordinate with Marketing, Finance, and Operations teams to support store initiatives, promotions, and campaigns.
• Assist in staff scheduling, shift planning, and workforce management.
• Support new store openings, seasonal campaigns, and operational improvements as required.