Manager - Retail Pharmacy Operations NMC healthcare LLC

Job Description Lead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (Abu Dhabi, Al Ain, Dubai, Sharjah, etc.). Responsibilities 1. Retail Strategy & Execution Own full project lifecycle: planning, roll‑out, and refinement of retail front-shop model. Set and track store-level and network-wide targets (sales, margin, basket size). Drive SOPs and enforce planogram and visual merchandising compliance. 2. Product Portfolio & Category Management Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.). Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price. Negotiate with vendors for pricing, promos, shelf support and rebates. 3. Sales Performance & Promotions Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins). Use sales data and analytics to evaluate performance and pivot tactics. Research market trends and benchmark against peers . 4. Store Operations & Merchandising Standardize store layouts and ensure front-shop compliance (audits). Oversee inventory health—monitor stock‑outs, dead stock, and turnover. Drive cross-functional collaboration with unit managers, pharmacists, and marketing. Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs. 5. Cross-functional Integration Integrate with procurement, supply chain, finance, and marketing. Support offline front-shop alignment and home delivery strategies. Work closely with the technology/innovation team to develop online sales channels.