Retail Manager Chalhoub Group

The Retail Manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store P&P adherence and KPI s achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include:

• Ensure client satisfaction and achieve consistent sales & KPIs.
• Develop strategies and action plans for sales targets.
• Maximize sales through service strategies, tracking performance, and motivating teams.
• Regularly report performance and mentor Store Managers.
• Provide feedback on stock issues and ensure product knowledge among team members.
• Manage and grow the client database in compliance with GDPR.
• Ensure accurate client details and product availability for appointments.
• Communicate with clients about new launches and organize appointments.
• Develop teams in client service, brand, and product knowledge.
• Train stores in online fulfillment and policies.
• Lead and motivate teams to achieve KPIs.
• Provide feedback and conduct regular meetings to discuss performance and development.
• Lead and inspire the retail team.
• Oversee recruitment and onboarding of Store Managers.
• Manage stock accurately and efficiently.
• Monitor stock losses and work with B&P team for consolidations.
• Manage store expenses and ensure timely reporting.
• Maintain high Visual Presentation standards.
• Assist with new store setups and ensure weekly floral arrangements.
• Provide feedback on maintenance and ensure timely completion of works.
• Drive in-store events and manage them per company expectations.
• Enter client details post-event and send thank you notes.
• Report event details to management.