Restaurant Host/Hostess InterContinental

A little taste of your day-to-day:

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  • Welcoming guests to the Restaurant, by using the Restaurant name
  • Inquiring if they have a reservation and noting it in the reservation book if they do
  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
  • Being attentive to guest requests
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation system according to restaurant standards
• Train servers and runners as per SOP
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
• Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus
• Might assist with food and beverage service
• Maintain detailed knowledge of menu, including daily specials
• Maintain current information on all general activities of the hotel
• Task related administrative tasks
• Perform any reasonable tasks as instructed by Manager

What we need from you:

• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
• Passion of food and curiosity for something new
• Basic organisation skills in restaurant operation