Resort Manager Six Senses

Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
Focus on the rejuvenation of the property experience.
Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
Responsible for an exceptional guest experience from reservations to arrival to departure.
Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
Responsible for inspecting selected villas, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
Lead a team of engaged and experienced managers who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service.
Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control.
Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements.
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the property.
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
Meet and engage with the media and with the local community.
Instill a revenue-focused philosophy so that all hosts are fully engaged with driving revenue opportunities in line with the business strategy and annual plan.
Ensure that all activities within the property are carried out ethically, honestly and within the parameters of local law.
Revise and control that each department s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.