Resident Field Support Engineer
Client of 6 Pence
Employer Active
Posted on 3 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
On-Site Support: Traveling to M42 asset locations to provide hands-on assistance and technical support to caregivers/contractors.
Technical Troubleshooting: Diagnosing and resolving technical issues with the end-user devices and their peripherals, such as printers, card readers, IPTV, telephones, kiosks, etc., basic clinical/business applications support, and Biomed devices.
Installation and Setup: Installing, configuring, and setting up hardware and software as required.
Maintenance: Performing routine maintenance, repairs, and updates to ensure optimal performance of end-user devices.
Customer Interaction: Communicating effectively with customers to understand their needs, provide solutions, and offer guidance.
Documentation: Maintaining accurate records of service calls, repairs, and support provided. And also maintain the UpToDate inventory and store room management.
User Training: Providing basic training to end-users on using IT equipment and basic applications effectively.
Quality Assurance: Ensuring the quality of service and adherence to company standards. Manage working with and delivering on strict SLA s
Reporting: Providing regular reports on field activities, issues encountered, and solutions implemented.
Project Support: Ad hoc support for the project teams and department movements.
Network Support: Assisting with network-related problems, including connectivity issues, Wi-Fi setup, and basic network configurations.
Security Compliance: Ensuring that all IT equipment and systems comply with the IT Security policies and guidelines.
Collaboration: Collaborating with the L2 and L3 teams to escalate and resolve complex technical issues in coordination with the managed services team and other vendors for IT Operations services
Desired Candidate Profile
Bachelor s degree or diploma with a relevant major in IT.
At least 3 Years of direct experience with user support in a multi-system environment.
DR, clustering, and high- high-availability tools experience.
Experienced with a multi-hospital healthcare organization, multi-vendor outsourced environment.
Vendor/ contract management experience.
ITIL, CCSA, CCNP, MCSE, A+ Certifications.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Resident Field Support Engineer
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Client of 6 Pence
Our Client provides end-to-end digital transformation solutions for organizations in Bahrain and throughout the Middle East region, currently looking for a Resident Field Support Engineer (3 Months Contract)