Residence Bell Attendant

Sofitel

Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked

Adhere to guest check-in and check-out procedures pertaining to baggage handling

Welcome guests at the main entrance with the greeting appropriate to the time of day

Assist arriving and departing guests by opening and closing car and taxi doors

Maintain a clean and tidy entrance, drive-way and lobby

Guide the guest to the Front Desk and wait behind the guest during the check-in

Be familiar with hotel layout and memorize the preferred route for escorting guests

Room the guest in accordance with hotel standards

Be familiar with the lift workings and emergency stairs

Provide information to guests about the hotel facilities and services

Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby

Help other employees in department, replacing them temporarily when necessary

Keep the baggage room clean and in order

Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff

Good English language verbal communication skills

Ability to work cohesively with co-workers and managers as part of a team

Ability to be attentive to guest needs, remaining calm and courteous at all times

Ability to promote positive relations with hotel residents and patrons

Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment