Reservations & Communications Agent Four Seasons Hotel

What You Will Do

• Answer incoming phone calls promptly and professionally, using guest names when possible and routing calls accurately.

• Handle and convert inquiries into confirmed bookings for rooms, spa, restaurants, and in-room dining services.

• Manage and respond to the hotel s reservations and guest communications email inboxes.

• Run daily reports and distribute to relevant departments including Sales & Marketing and senior leadership.

• Process messages, mobile instant messages, wake-up calls, and facsimiles in a timely and accurate manner.

• Handle guest concerns and complaints with care, in line with Four Seasons policies.

• Contact guests prior to arrival for preferences or special requests, and ensure accurate updates in the system.

• Confirm and guarantee reservations, clear waitlists, and highlight VIP or Special Attention guests.

• Support guest recognition efforts by verifying profiles and flagging return guests.

• Coordinate with Front Desk and Central Reservations to review bookings and resolve inconsistencies.

• Support minor technical issues involving phones, fax machines, or internet services in guest areas.

What You Bring

• Excellent communication skills in both English and Arabic.

• At least two years of experience in a similar role, ideally in a luxury hospitality environment.

• Strong administrative and computer literacy skills.

• A proactive approach, exceptional attention to detail, and a passion for guest service.

What We Offer

• Full board shared accommodation in a high-quality, well-equipped employee compound

• Complimentary stays at Four Seasons properties worldwide

• Regular team-building, social, and sporting events

• Paid annual home leave with airfare

• High-quality staff meals

• Transportation to and from the hotel

• Free Wi-Fi in staff accommodation and shuttle buses

Work Authorization
Work authorization will be provided for the successful candidate.

We look forward to welcoming you to our team!