Reservations Agent
Marriott
Employer Active
Posted 10 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations-Ticketing
Job Type: Full-time
Key Responsibilities
- Respond to guest calls, emails, and reservation-related inquiries promptly and professionally
- Process room reservations, changes, and cancellations accurately using approved systems
- Apply upselling techniques to maximize revenue while maintaining guest loyalty
- Handle Marriott Bonvoy requests, including point redemptions and profile updates
- Coordinate with Sales, Data Administration, and Accounting teams to resolve guest concerns
- Offer approved complimentary benefits to recognize and retain valued guests
- Maintain accurate guest profiles and reservation records
- Promote brand image and service excellence internally and externally
- Perform general administrative tasks to support Sales and Marketing activities
- Assist management with service quality initiatives, training support, and team motivation
- Ensure full compliance with company policies, confidentiality standards, and asset protection
Desired Candidate Profile
High school diploma or GED equivalent
Minimum two years of experience in hotel reservations, customer service, or sales support
Strong communication and interpersonal skills
Familiarity with hotel reservation systems and standard office software
High attention to detail with the ability to multitask effectively
Service-driven attitude and ability to work well within a team
Company Industry
Department / Functional Area
Keywords
- Reservations Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury portfolio and is renowned for its scale, service excellence, and people-first culture. The hotel offers associates a supportive and inclusive work environment focused on professional development, teamwork, and delivering outstanding guest experiences.