Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE

IHG Hotels & Resorts

Job Title Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE Job Description Reservations Agent Holiday Inn and Suites Dubai Science Park, UAE

Position Overview
Holiday Inn and Suites Dubai Science Park is seeking a customer-focused Reservations Agent to join our hospitality team. This is an ideal role for professionals who are passionate about travel and guest experience, and who want to be part of a global brand committed to making every stay joyful. Situated in one of Dubai s most vibrant residential and innovation districts, our hotel is perfectly positioned to serve both business and leisure travelers.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Food Services - Hospitality
Function: Receptionist - Front Desk
Salary: 5000 6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Handle room booking requests by phone, email, and in person using Opera reservations system.
* Convert guest inquiries into confirmed bookings through effective communication.
* Process cancellations, changes, and no-shows accurately and promptly.
* Manage rate availability based on business strategy and direction from leadership.
* Coordinate guest requirements with relevant departments (e.g. VIP services, transportation).
* Create and maintain accurate records and reservation reports.
* Apply up-selling and suggestive selling techniques to promote hotel services.
* Ensure guest expectations are met from the moment of reservation.

Ideal Profile

* Prior experience in a hotel reservations or front office environment.
* Proficient in Opera PMS and Microsoft Office applications.
* Strong verbal and written communication skills in English; Russian or other languages are a plus.
* High attention to detail and accuracy in data entry.
* Energetic, positive, and proactive with a guest-first mindset.
* Strong multitasking and organizational skills.

Why Join Us

* Become part of a trusted global hotel brand with career development opportunities.
* Access competitive salary, benefits, and employee discounts.
* Enjoy a supportive and inclusive team environment.
* Contribute to a hotel that celebrates the joy of travel and outstanding guest service.
* Work in a growing destination near major malls, attractions, and leisure hubs.

About the Company
Holiday Inn and Suites Dubai Science Park is a modern hotel designed to deliver memorable guest experiences. Located in a thriving residential and innovation-focused area, the hotel offers 240 rooms, 84 serviced apartments, multiple dining outlets, and versatile event spaces. As part of the InterContinental Hotels Group, Holiday Inn is committed to offering warm, welcoming hospitality while providing employees with opportunities for personal and professional growth in a global network. Post Details