Reservation Supervisor Crowne Plaza Hotels & Resorts

We re looking for an organized and customer-focused Reservation Supervisor to support the reservations team. As part of the IHG family, you ll oversee daily reservation activities, ensuring efficient booking processes and excellent guest service. You ll assist in managing booking trends and help maximize occupancy and revenue, while maintaining compliance with IHG brand standards.

Key Responsibilities

Supervise daily reservation operations, ensuring accuracy and timely processing of bookings.

Assist the Reservation Manager in monitoring booking trends and adjusting strategies.

Provide guidance and support to the reservations team.

Handle complex guest inquiries and resolve booking issues professionally.

Coordinate with Sales, Revenue Management, and Front Office teams.

Maintain knowledge of distribution channels and reservation systems.

Prepare reports on reservation activities as needed.

Ensure compliance with IHG brand standards and company policies.

Key Skills & Experience

Experience in reservations or front office operations, preferably in hospitality.

Strong organizational and communication skills.

Ability to lead and support a team.

Proficiency in reservation systems and booking platforms.

Customer service oriented with problem-solving abilities.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.