Reservation Supervisor Mandarin Oriental Hotel Group

Reservations Supervisor

Mandarin Oriental Muscat is looking for a Reservations Supervisor to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.

As Reservations Supervisor, you will be responsible for the following duties:

Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.

Assist in the managing, training and developing of the team.

Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.

Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.

Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.

Ensure proper implementation of reservations procedures and maximize conversion ratios.

Actively promote upselling and cross-selling within the reservations team.

As Reservations Supervisor, we expect from you:

3 years of work experience in Reservations with same capacity, preferably in luxury hotel

Degree holder in hotel management or other related disciplines

Excellent communication skills and fluent in both written and spoken English

Excellent organizational and computer skills