Reservation Agent

Marash Company

Handle client inquiries and process reservations for airline tickets, hotel bookings, and travel packages via phone, email, and in-person interactions.

• Coordinate with hotels online through Booking System & offline (mails with the hotels), airlines through Amadeus or NDC,
• Provide clients with detailed information about travel options, visa requirements, and package inclusions.
• Make full itinerary for foreigners.
• Assist clients in modifying or canceling reservations as needed, ensuring a smooth and hassle-free experience.
• Resolve customer issues and complaints promptly and professionally, maintaining high levels of client satisfaction.
• Prepare and distribute travel documents, itineraries, and confirmations to clients in a timely manner.

• 2-4 years of experience in reservations, travel coordination, or a related field.
• Excellent Command of English is a MUST (Talk with foreigners, chats and call)
• Proficiency in reservation and booking software systems (Online & Offline)
• Problem-solving skills and the ability to handle challenging situations calmly.
• Familiarity with visa processes, airline ticketing, and hotel booking procedures is a MUST