Reservation Agent Four Seasons Hotel

Reservations Agents sell the hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.

What You Will Do

• Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
• Achieve the optimum level of guest satisfaction and departmental profitability.
• To have an in-depth knowledge and understanding of the operation of the business, ensuring the ability to provide a thorough response to guest enquiries.
• To deal efficiently and politely with all telephone, email, internet, and in person enquiries
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
• To exercise effective listening to capture relevant information and provide a premium experience for the guest

What You Bring

• Previous Reservations and/or Front Office and High-Volume Call Centre
• Have English language proficiency.
• Preferred to have a bachelor s degree in hospitality/ business administration.

What We Offer:

Competitive salary, wages, and a comprehensive benefits package

Excellent training and development opportunities

Complimentary dry cleaning for employee uniforms/ business attire.

Complimentary employee meals

Complimentary stays at Four Seasons properties (based on availability), with discounted meals.

Dental and medical/disability/life insurance

Retirement pension plan

Employee service awards

Schedule & Hours

Full time job with 44 working hours a week.