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Experience
1 - 3 Years
Job Location
Education
Diploma(Hotel Management), Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration, Any Graduation
Nationality
Any Arab National, Any CIS National, Indian, Filipino
Gender
Any
Benefits
Accomodation, Food, Annual Leaves As Per Labour Law, Medical Insurance, Life Insurance, Paid Leaves, Transportation, Visa
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Manage and process incoming reservation requests via phone, email, and online platforms, ensuring accuracy and attention to detail in every booking.
- Keep up-to-date with promotional offers, packages, and policy changes to effectively communicate relevant information to customers.
- Handle modifications and cancellations of reservations with empathy and professionalism, ensuring a smooth experience for the customer.
- Utilize reservation systems and software efficiently to log bookings and generate reports for management review.
Desired Candidate Profile
- A minimum of a high school diploma; a degree in hospitality or a related field is preferred.
- 1-3 years of experience in a customer service role, preferably within the travel or hospitality industry.
- Fluency in English is required; proficiency in additional languages is highly desirable to cater to a diverse clientele.
- Strong communication skills, both verbal and written, to convey information clearly and effectively.
- Proficiency in reservation software and Microsoft Office Suite, with the ability to quickly learn new technology.
- Demonstrated problem-solving abilities, with a knack for turning challenges into positive experiences for customers.
- A customer-centric mindset, always putting the needs and satisfaction of guests at the forefront of your efforts.
- Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business.
- Attention to detail and strong organizational skills to manage multiple reservations and inquiries simultaneously.
- A positive attitude and the ability to thrive in a fast-paced environment, maintaining professionalism under pressure.
Employment Type
- Full Time
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Sales
- Business Development
Keywords
- Hotel Reservations
- Reservation Executive
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Ramada by Wyndham Beach Hotel Ajman
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