Job Description

Roles & Responsibilities

What you'll do

The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.

This position is an individual contributor role reporting to a Manager, Renewal Management

Responsibility:

Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust

Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal

Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies

Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and

Product Management to develop strategies for upcoming renewals

Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting

Achieve financial and strategic revenue, bookings and billings targets

Evaluate your portfolio to prioritize time to render the most favorable outcomes

Leverage customer data and behavior to assess the health of each renewal

Job Designation

Remote:

Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.

What you bring

Basic:

Eligible to work in Egypt

1+ years of experience within Renewal Management, Account Management or Customer Success

Bachelor’s degree

Fluent in written and spoken English and German

Preferred:

2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings

Strong negotiation skills with experience driving contracts to completion on time

Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level

Experience in quota carrying sales role with proven achievement

Strong process management, financial acumen, and contractual engineering skills

Ability to react and adapt to potential rapid shifts in priorities

Strong level of urgency, organization, and prioritization skills

Ability to project-manage the renewal cycle, pulling in necessary resources

Renewal Specialist - German Speaking DocuSign

Renewal Specialist - German Speaking
DocuSign