Relationship Manager

AddedEducation

Responsibilities:

• Develop and manage long-term relationships with potential and existing clients, ensuring a high level of trust and engagement.
• Conduct personalized consultations to understand clients goals, aspirations, and challenges, aligning them with AddedEducation s offerings.
• Collaborate with the client delivery team to manage and ensure continuous engagement with clients post-sign-up to ensure smooth operations and high client satisfaction.

2. Consultative Sales & Closures

• Conduct 1:1 consultative sessions to uncover deeper motivations, timelines, and requirements
• Guide prospects through a structured decision-making process leading to sign-up, including proposal delivery, contract negotiation, and closure.
• Own the full sales pipeline from lead identification to conversion ensuring all actions are tracked in the CRM and no leads are dropped.

3. Needs Analysis & Evaluation Planning

• Gather detailed information about clients academic, personal, and extracurricular profiles to build a holistic understanding of their needs.
• Collaborate with internal teams to co-create customized Evaluation Reports and Engagement Plans that reflect each client s unique journey.

4. Stakeholder & Influencer Engagement

• Build and nurture strong relationships with key influencers, educators, and stakeholders in the assigned region.
• Develop partnerships with schools, academies, academic/sports centers, and other relevant institutions to create a steady pipeline of prospects.

5. Internal Collaboration

• Partner closely with Enrolment Advisors, counselors, and delivery teams to ensure seamless client experience from prospecting to onboarding.
• Develop partnerships with schools, academies, academic/sports centers, and other relevant institutions to create a steady pipeline of prospects.

6. Business Development & Referrals

• Actively identify new business opportunities through direct outreach and by nurturing existing client relationships.
• Leverage satisfied clients to generate referrals and build brand loyalty within target networks and communities.

7. Marketing & Brand Engagement

• Support the marketing team in planning and executing region-specific campaigns, social media outreach, webinars, and workshops.
• Represent AddedEducation at external events and forums, enhancing brand visibility and thought leadership.

8. Operational Excellence

• Ensure all data, conversations, and activities are accurately recorded and updated in the central Customer Data Management System (CRM).
• Adhere to organizational processes, policies, and compliance requirements, maintaining operational discipline and professional integrity.