Receptionist - Radiology & Lab

Cairoscan

1. Front Desk Operations

Greet and welcome patients and visitors in a courteous and professional manner.

Answer incoming calls, respond to inquiries, and direct calls to the appropriate personnel.

Schedule patient appointments for radiology and laboratory services.

2. Patient Registration & Documentation

Register patients accurately in the hospital information system.

Verify patient information, request required documents, and ensure confidentiality.

Provide patients with information on preparation requirements for radiology and lab tests.

3. Coordination & Communication

Liaise with radiology technicians, laboratory staff, and physicians to ensure smooth workflow.

Follow up on pending results and coordinate timely delivery to the requesting department or physician.

4. Administrative Support

Maintain and organize patient files and departmental records.

Handle billing and payment collection for services provided.

Prepare daily reports on patient visits and services rendered.

5. Customer Service & Quality

Address patient concerns and escalate complaints when necessary.

Ensure the reception area is clean, organized, and welcoming at all times