Receptionist
AccorHotel
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Professionally greet and check-in guests, ensuring a seamless and efficient arrival process
Address guest inquiries, requests, and complaints with utmost professionalism and urgency
Execute check-out procedures, including accurate billing and secure payment collection
Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly
Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information
Manage reservations, room allocations, and special requests with precision and attention to detail
Uphold the highest standards of organization, cleanliness, and presentation at the front desk area
Perform essential administrative tasks, including generating reports and maintaining accurate records
Collaborate effectively with team members to consistently deliver superior service standards
Strictly adhere to all hotel policies, procedures, and safety protocols
Desired Candidate Profile
Diploma or degree in Hotel Management or related field, with customer service experience (hospitality industry preferred)
Excellent communication, interpersonal, and problem-solving skills
Proficiency in hotel management software (Opera preferred) and Microsoft Office suite
Ability to multitask and work efficiently in a fast-paced environment
Fluency in English; knowledge of additional languages is a plus
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Administration
Keywords
- Job_title - Receptionist
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