Receptionist/Front Desk

SSC Egypt

• Greet and welcome clients, visitors, and guests in a professional and friendly manner.
• Manage incoming calls, emails, and inquiries; direct them to appropriate departments or personnel.
• Assist with preparing reports, presentations, and correspondence.
• Support office operations, including supply management, vendor coordination, and facility requests.
• Serve as the first point of contact for client queries and ensure timely responses.
• Coordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficiently.
• Track, log, and follow up on client service requests to ensure resolution.
• Assist in handling complaints and escalations professionally, ensuring client satisfaction

Key Relationships:

• Work with Property Management to communicate client requests, maintenance issues and property updates.
• Coordinate client appointments and documentation with the Sales Team.
• Coordinate with Legal Team to facilitate document signing, filing, and client communication on legal matters.
• Work with CRM Team to ensure client data accuracy, service updates, and feedback loops.
• Communication within the department/intradepartmental:
• Provide factual info. within the department or to others/ Predefined tasks.
• Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others.
• Coaching, motivating, and directing others to meet objectives.